Plymouth-Counselling-Service | Cookie & Privacy Policy
Plymouth counselling services near Plympton. Counselling service for Anxiety, Depression to Family Therapy.
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Cookie & Privacy Policy

Purpose of privacy notice.


Plymouth Counselling is committed to abiding by data protection laws and to be open and transparent in how we use your personal information. Many people will be aware of the General Data Protection Regulation (GDPR) and the new 2018 UK Data Protection Act. We acknowledge our requirement to comply with these laws.

Plymouth Counselling respects your privacy regarding any information we may collect while operating our website. We have a legal duty to protect any information we collect from you and it will not be used in ways to which you have not consented. We do not pass your details to any third party unless you give us permission to do so.



This site uses cookies. Cookies are small text files, which are downloaded to your computer when you visit a website. Cookies allow web applications to respond to you as an individual and can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies also provide anonymous tracking data to third party applications such as Google analytics, which help Plymouth Counselling to collect non-personally identifying information to better understand how visitors use its website. Cookies generally make your browsing experience better, but you may prefer to disable cookies on this site in your browser, with the drawback that certain features of the website may not function properly without the aid of cookies.

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used by this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties. Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to Plymouth Counselling use of cookies.


Gathering of Personally-Identifying Information

Certain visitors to Plymouth Counselling website choose to interact with Plymouth Counselling in ways that require Plymouth Counselling to gather personally-identifying information. The amount and type of information that Plymouth Counselling gathers depends on the nature of the interaction. For example, users may make an online enquiry on the site, which makes their email address accessible, in order to respond to their query.



The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security


Links to External Sites

This website contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We advise you to review the Privacy Policy and terms and conditions of every site you visit. We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


Site Visitor Profiling

We may use Google Analytics to collect statistical data about our visitors. We collect this information in a way that does not identify you and data is not shared with anyone else. The information is used to learn about how visitors use our website and helps us to adapt and improve the user experience.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently, using a browser plugin.


Aggregated Statistics

Plymouth Counselling may collect anonymous statistics about the behaviour of visitors to its website. Plymouth Counselling may display this information publicly or provide it to others. Plymouth Counselling does not disclose your personally-identifying information.



What is a Privacy Notice?

Under data protection law you, as a client of Plymouth Counselling, have specific rights. To communicate these rights to you in a clear and concise manner, we are providing you with this privacy notice.


Who we are

We are: Plymouth Counselling, Falcon House, Eagle Road, Plympton, Plymouth, PL7 5JY

Telephone number: 07584 301875

Email address:


Data Protection Officer

As we record and use sensitive health data we take the protection of this data very seriously. For any queries regarding your personal data that we process, please contact: James Isserlis at Plymouth Counselling.


The personal data we process and what we do with it

We record and use the following categories of personal data, which may include: your name, address, telephone numbers, email address and occupation; your GP details, medical history, diagnosis and treatment notes. This information is securely stored in a locked cabinet.


Sharing your personal data

We only share your personal data with your explicit consent, where, for example, if we need to contact a third party and give them your contact details in order to refer for further treatment. Where third parties are used by us to store your personal data, we ensure they are compliant with data protection law.


Retaining your personal data

Whilst you are a client of ours we will continue to store and use your personal data. We will retain your personal data for a period no longer than 7 years after your last treatment. After a period of 7 years since your last treatment, your information will be shredded. Limited information will be retained within our accounts systems indefinitely to maintain the integrity of the data.


Your rights

We process your personal data, so you have certain rights. These are: a right of access, a right of rectification, a right of erasure and a right to restrict processing.

·        You may request a copy of your data at any time. Please make such a request in writing or by email to James Isserlis, whose contact details are shown above. Please provide the following information: your name, address, telephone number, email address and details of the information you require.

·        If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact us directly and any necessary corrections to your data will be made without undue delay.

·        If you believe we should erase your data, please contact James Isserlis, whose contact details are shown above.

·        If you wish us to stop storing or using your data, please contact James Isserlis, whose details are shown above.

·        Where you have provided explicit consent for us to use your data, you have a right to withdraw this consent at any time.


Data Breach

Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the Data Protection Officer who is dealing with the breach, explain to you the nature of the breach and the steps we are taking to deal with it.



You can contact the ICO?? via their website: should you wish to make a complaint about the way we are processing your personal data.

Automated Decision Making and Profiling

We do not operate any system which uses automated decision making or profiling in respect of your personal data.